999com Terms and Conditions — Please Read Before Use

These Terms & Conditions form a legal agreement between 999com and its users. The 999com platform provides online gaming and betting services, and the following terms apply to the use of those services.

999com's Terms & Conditions are provided in Bengali to help Bangladeshi players understand them easily. However, the English version shall prevail for legal interpretation. 999com reserves the right to update these terms at any time, and continued use of the platform after any changes constitutes your acceptance of the revised terms.

These terms apply to all 999com products and services, including Sports Betting, Live Casino, slots, and all other gaming categories. Additional specific terms may also apply to individual categories.

The following requirements must be met to open an account at 999com:

• You must provide accurate and complete personal information during registration. Providing false information may result in account termination.
• Only one account is permitted per person or household. Creating multiple accounts may result in all accounts being terminated and funds forfeited.
• You are solely responsible for keeping your account username and password confidential.
• Operating an account on behalf of another person is strictly prohibited.
• Completing the KYC (Know Your Customer) verification process is mandatory. Withdrawals may be restricted until verification is complete.
• A valid mobile number or email address is required for registration.

999com reserves the right to decline any account registration or close an existing account, particularly if fraud or a policy violation is suspected.

Under 999com's Terms & Conditions, the minimum age to use this platform is 18. We follow a strict age verification process to protect minors.

Verification may require a copy of your National ID (NID), passport, or driving licence. 999com may request age and identity verification at any time, and certain account features may be restricted until verification is complete.

999com supports the most popular payment methods in Bangladesh. The terms and conditions for deposits are outlined below:

• Deposits must be made using a payment method registered in your own name. Third-party payments are not accepted.
• Minimum deposit amounts and maximum limits may vary depending on the payment method.
• Deposits are generally credited to your account instantly. If there is a delay, please contact our support team.
• There are no hidden charges on deposits; however, your bank or mobile banking provider may apply their own fees.
• Deposited funds may only be used for legitimate gaming activities.
• As part of our Responsible Gaming policy, you can set your own deposit limits at any time.

Keep the following in mind when making withdrawals under 999com's Terms & Conditions:

• KYC verification must be completed before initiating a withdrawal.
• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount varies depending on the payment method used.
• Withdrawals are typically processed within 1–3 business days, though mobile banking transactions may be completed faster.
• Winnings derived from bonuses are subject to wagering requirements.
• In cases of suspicious activity, 999com may temporarily place a hold on withdrawals and request additional verification.
• Additional documentation may be required for large withdrawals to comply with anti-money laundering laws.

999com offers a range of bonuses and promotions. Each bonus comes with specific terms that you must review before claiming:

• Welcome Bonus: A specific wagering multiplier must be met for the bonus awarded on a new member's first deposit.
• Free Spins: Wagering requirements apply to any winnings generated from free spins.
• Reload Bonus: Each reload bonus offer has a set expiry period. Any unused bonus will be forfeited once it expires.
• Cashback Offers: Cashback amounts may be credited directly to your main balance or your bonus balance.
• Each player may benefit from a promotion only once.
• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirements have been met.

All gaming activities at 999com are conducted on the basis of fairness and transparency. Our gaming rules form an integral part of these Terms & Conditions:

• All games use third-party certified Random Number Generators (RNG).
• Game outcomes are entirely random and do not follow any predetermined pattern.
• The RTP (Return to Player) for every game is transparently published.
• For Sports Betting, bets cannot be changed once a match is in progress or after the result is known.
• 999com reserves the right to reclaim any winnings credited incorrectly due to a technical error.
• Using software, bots, or any form of automation to play games is strictly prohibited.

The following activities are strictly prohibited on 999com. Violation of these Terms and Conditions will result in account termination:

• Creating multiple accounts or using another person's account.
• Bonus abuse, bonus hunting, or attempting to circumvent bonus terms through any strategy.
• Money laundering or any other illegal financial activity.
• Colluding with other players to manipulate game outcomes.
• Manipulating the system through hacking, malware, or any other technical means.
• Creating or managing an account on behalf of a minor.
• Using a false identity or forged documents.
• Misconduct or threatening behavior toward 999com staff.

You may request to close your account at any time through 999com's support team. Similarly, 999com may temporarily or permanently close an account under the following circumstances:

• Violation of the Terms and Conditions.
• If evidence of fraudulent activity is found.
• Failing KYC verification or submitting fraudulent documents.
• If your account has been inactive for an extended period (generally more than 12 months).
• Following a self-exclusion request.

Upon account closure, any verified balance will be returned. However, if the account is closed due to a policy violation, bonus balances and any winnings derived from bonuses may be forfeited.

999com strives to deliver uninterrupted service; however, 999com is not liable for the following:

• If a game is interrupted due to technical issues, server downtime, or loss of internet connectivity.
• Transaction delays or failures caused by third-party payment providers.
• Any loss resulting from issues with your device or internet connection.
• Force majeure events — such as natural disasters, government orders, or cyberattacks.

Protecting your personal data is a priority at 999com. Your information is collected, stored, and used in accordance with our Privacy Policy. Key points include:

• Your personal information is not shared with third parties for commercial purposes.
• Documents collected for KYC verification are stored securely and used only when required by law.
• Your gaming history and financial information are completely confidential.
• Cookies and tracking technologies are used to enhance your experience.

For more information, visit our Privacy Policy Read the page.

999com reserves the right to update these Terms & Conditions at any time. When changes are made:

• For significant changes, a notification will be sent to your registered email or mobile number.
• The effective date of any updated terms will be clearly stated.
• Continued use of the platform after any changes takes effect constitutes your acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

If you have any questions about these Terms & Conditions, reach out to us via our 24/7 live chat support. Our dedicated support team is always ready to assist you.