999com Privacy Policy — Your Data is Completely Safe With Us

Under 999com's privacy policy, we only collect the personal data needed to deliver our services properly. To ensure the best experience for players in Bangladesh and to meet legal obligations, we collect the following information:

No additional data beyond what is listed above is collected. The foundation of our privacy policy is data minimization — fully aligned with GDPR and international data protection laws.

999com uses your data only for specific, legitimate purposes. Using any data beyond its original purpose is strictly prohibited under our privacy policy. Here is why we use your data:

• Creating and managing your account and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Managing gaming services, bonuses, and promotional offers.
• Preventing fraud, money laundering, and other illegal activities.
• Meeting legal obligations and complying with regulatory requirements.
• Get your issues resolved through our support team.
• Monitoring your gaming behaviour as part of our Responsible Gaming policy.
• Identifying and resolving technical issues on the platform.

Under 999com's privacy policy, your data is stored on secure servers. How long we retain your data depends on its type and applicable legal requirements:

• Account information: Retained for as long as your account is active. After account closure, kept for up to 5 years as required by law.
• Transaction Data: Retained for a minimum of 5 years in compliance with anti-money laundering laws.
• KYC documents: From the date of verification until account closure, and for 5 years thereafter.
• Technical logs: Retained for a maximum of 12 months for security purposes.
• Marketing Preferences: Retained until you opt out.

Once the legal retention period expires, your data is securely deleted or anonymized in a way that makes identification permanently impossible.

The core principle of 999com's privacy policy is that your data is never sold. However, in limited and controlled circumstances, we may need to share certain data with specific third parties:

• Payment Providers: Necessary data is shared with Mobile Banking, Nagad, Rocket, and other approved payment gateways to complete transactions.
• Identity Verification Agencies: Minimal data is shared with authorized verification bodies solely to complete the KYC process.
• Law enforcement agencies: Data may be shared with authorities when required by a court order or legal obligation.
• Game Providers: Third-party game providers may receive limited data for technical purposes only and are not permitted to use it for any other purpose.

999com's website and app use cookies and similar technologies to improve your browsing experience and ensure the platform runs smoothly.

• Essential cookies: Required to maintain login sessions, security tokens, and language settings. The platform cannot function properly without these.
• Functional Cookies: Remembers your preferences, such as theme, language, and notification settings.
• Analytics Cookies: Used to understand platform usage patterns and improve our services. This data is fully anonymized.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features on the platform.

Under 999com's privacy policy, you have the following rights, which are recognized under GDPR and international data protection laws:

• Right to Access: You have the right to know what data we hold about you and to receive a copy of it.
• Right to Rectification: If any of your information is inaccurate, you can request a correction.
• Right to Erasure: You may request deletion of your data in certain circumstances, subject to exceptions where legal obligations apply.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to lodge a complaint: If you suspect a breach of our privacy policy, you have the right to file a complaint with the relevant authority.

999com uses industry-leading security technology to protect your data. Keeping your information safe is a core part of our privacy policy:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• All data stored on our servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) prevents unauthorized access to your account.
• Our 24/7 automated security monitoring system detects suspicious activity in real time.
• Regular security audits and penetration testing are conducted.
• Staff access to data is strictly controlled — only authorized personnel can view the information relevant to their role.

999com is exclusively for users aged 18 and over. Our privacy policy takes a strict stance on collecting data from minors:

• Age verification is mandatory at the time of registration.
• We do not collect or store personal information from anyone under the age of 18.
• Any account found to have been registered using false age information will be suspended immediately.
• Parents or guardians with concerns are welcome to contact us.

If we become aware that a minor is using our platform, their account will be closed and all associated data will be deleted.

999com reserves the right to update this privacy policy as needed. When changes are made, we follow these steps:

• The date of any changes will be clearly stated at the top of the page.
• For significant changes, you will be notified at your registered email address.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• Previous versions are archived and can be provided upon request.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us. 999com's dedicated data protection team is ready to address all your concerns.

• Instant assistance is available via 24/7 live chat support.
• Email inquiries are typically responded to within 24 hours.
• Complex requests may take up to 30 business days to process.