1. Home
  2. FAQ
Frequently Asked Questions

999com FAQ —
All your questions, answered here

Have questions about using 999com? Whether it's registration, login, deposits, withdrawals, bonuses, or betting — this FAQ page has you covered with clear, detailed answers.

50+
FAQ
8
Category
24/7
Live Support
English
All FAQs
Categories

Topic Want to know?

Click any category below to jump directly to that section's FAQ.

Registration & Account

Learn how to create an account at 999com, what information you'll need, and how the verification process works.

Deposits & Withdrawals

Learn about depositing and withdrawing via Mobile Banking, Nagad, Rocket, and bank transfer, including processing times.

Bonuses & Offers

How to claim and use welcome bonuses, reload bonuses, cashback, and free bet offers.

Sports Betting

Find answers to all your questions about which sports you can bet on, how odds work, and live betting.

Live Casino

Learn about the rules for Baccarat, Roulette, and Blackjack, minimum bet amounts, and live dealers.

Security & Support

Learn about account security, password resets, and how to get in touch with our 24/7 support team.

FAQ

999com General Questions About

Below you'll find answers to the most frequently asked questions about the 999com platform, organized by category.

Registration & Account

To register at 999com, you'll need an active Bangladeshi mobile number, your correct date of birth, and a strong password. Registration is completely free and takes just 2–3 minutes. Once registered, an OTP code will be sent to your mobile to activate your account. Please note that users under 18 are not permitted to register on 999com.
  • An active Bangladeshi mobile number (+880)
  • Your correct date of birth (minimum age 18)
  • A unique and strong password
  • Verify with the OTP code sent to your mobile

No. Under 999com's policy, each individual is allowed only one account. If multiple accounts are found under the same person, all accounts may be suspended and any remaining balance forfeited. Enjoy all the benefits with just one account.

Yes. After logging in, you can update your contact details, language preference, and notification settings from Profile Settings. To change your name or date of birth, you will need to contact the support team and may be required to submit an identity document.

On the login page, click "Forgot Password?" Enter your registered mobile number or email address and a reset code will be sent within seconds. Use the code within 10 minutes and set your new password. If you don't receive the code, check your spam folder or contact support.
Deposits & Withdrawals

Depositing at 999com is quick and simple. After logging in, go to the 'Deposit' section and choose your preferred payment method. Currently accepted options include Mobile Banking, Nagad, Rocket, Upay, and direct bank transfer. Most methods credit your account instantly.
  • Mobile Banking — instant deposit
  • Nagad — instant deposit
  • Rocket — typically 1–5 minutes
  • Bank Transfer — 1–24 hours

The minimum deposit at 999com is just BDT 500. However, certain bonus offers may require a higher deposit amount — the exact threshold will be stated in the relevant offer's terms. Maximum deposit limits vary depending on the payment method used.

Withdrawal requests at 999com are typically processed within 1–24 hours. Mobile banking (Mobile Banking/Nagad/Rocket) is the fastest option, usually completing within 1–4 hours. Bank transfers may take 1–2 business days. Identity verification is mandatory before your first withdrawal.

No, 999com does not charge any withdrawal fees. However, in some cases the payment gateway or your bank may apply their own fees, which are outside our control. For mobile banking, such fees are usually minimal or zero.
Bonuses & Offers

New members receive a welcome bonus on their first deposit after registration. The bonus rate and maximum amount may change from time to time — check the promotions page for the latest details. To qualify, your first deposit must be made within a specified period after registration.

Bonus funds cannot be withdrawn directly. Every bonus comes with a rollover requirement — meaning you must wager a set multiple of the bonus amount before it becomes withdrawable. For example, a 10x rollover on a BDT 1,000 bonus means you need to place a total of BDT 10,000 in bets.

999com offers weekly and monthly cashback deals for regular members. A portion of losses within a set period is returned directly to your account as cashback. VIP members receive cashback at higher rates. Cashback is generally credited every Monday.
Sports Betting

999com offers betting on over 30 sports, including cricket, football, kabaddi, tennis, badminton, basketball, hockey, volleyball, and rugby. Cricket is the most popular choice among Bangladeshi players, with live betting available on international tournaments, IPL, BPL, and Test matches.

Yes. Pre-match betting means placing your bet before a match begins, with fixed odds. Live betting means wagering in real time while the match is in progress, with odds that change from moment to moment. 999com's live betting feature includes a match tracker, live scores, and fast bet placement.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" feature may be available in some cases — this lets you settle your bet early at the current odds before the match ends. This feature may not be available for all markets or matches.
Live Casino

The 999com Live Casino features Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, Andar Bahar, and a variety of game shows. All games are hosted by professional live dealers and streamed in HD video.

Minimum bet amounts vary by game and table. Generally, Baccarat and Roulette start from a minimum of BDT 100. High-limit VIP tables are also available. Each table's limits are clearly displayed in the game lobby.
Security & Support

Yes. 999com uses bank-grade 256-bit SSL encryption to keep your personal information and transactions secure. The platform operates under a regulatory license and undergoes regular third-party audits. Your personal data is never shared with third parties.

The 999com support team is available 24 hours a day, 7 days a week. Click the live chat button at the bottom right of the site for instant assistance. You can also reach us by email.
  • Live Chat — average response time under 2 minutes
  • Email — typically replied to within 1–3 hours
  • Support is always available

Go to Profile Settings → Security and enable the 'Two-Factor Authentication' option. From that point on, an OTP code will be sent to your mobile with every login. Turning this on significantly boosts your account security — even if your password is compromised, no one can get in without the code.

Yes. As part of responsible gambling, 999com allows you to temporarily pause your account. You can set a self-exclusion period ranging from 24 hours to 6 months through Profile Settings. To learn more, Responsible Gaming View page.
Quick Links
Support

If you can't find the answer you're looking for, our support team is always ready to help.

24/7 Live Chat Support
Average response time: 2 minutes
Informational page
VIP Membership

As a VIP member, enjoy faster withdrawals, higher bonuses, and a dedicated personal account manager.

Learn About VIP

Learn more about the 999com FAQ

It's natural to have questions when using an online gaming platform. 999com created this FAQ page with Bangladeshi players in mind, so no one is left confused or without the information they need. The platform is fully available in English and the support team is ready to help.

Every step at 999com — from registration to withdrawal — is designed to be as straightforward as possible. That said, questions about technical issues, payment delays, or bonus terms can still come up. This FAQ page is your first stop for help in any of those situations.

Tips: For any issue, check this FAQ page first. If you can't find an answer, our support team is available on live chat and will respond within 2 minutes.

Transparency is a top priority at 999com. That's why the terms of every bonus offer, withdrawal policy, and security measure are clearly stated upfront. No hidden fees, no fine print surprises — what you see is what you get.

Mobile app users enjoy all the same features. On the 999com app, you can log in, deposit, place bets, and withdraw — everything works just like the website. The app also offers push notifications and biometric login as added conveniences.

Responsible gaming is a core principle at 999com. We believe gaming should be a source of fun — not a solution to life's problems. That's why self-exclusion, deposit limits, and break options are available to all users.

Mobile App & Platform FAQs

The 999com app for Android and iOS can be downloaded directly from the official website. It's completely free, and installation only takes a few seconds. Through the app, you can access live scores, fast betting, and exclusive app-only offers.

If you have trouble downloading the app, go to your device settings and enable "Install from Unknown Sources" (Android). iOS users can install directly from the App Store. If you run into any issues, use the support chat.

999com is also fully mobile-friendly on any web browser. You can use the site on any smartphone browser without the app — no features are missing.

Get Started Today

Question answered? Now Start playing

Sign up with 999com and claim your welcome bonus. Welcome to the exciting world of live betting, casino, and slots.

Register now Log In
বাংলা